FAQs

FAQ 1: How do I know if the product fits?

We often get this question. When shopping online, you need to know your measurements. We all know that sizes vary depending on the brand or country (e.g. European sizes vs American sizes). We recommend you take a measuring tape and take note of your bust, waist, hips and inseam. You can have your local tailor do it for you if you want.

Also, on iDriveMerch.com, we have a sizing guide that will help you determine how to convert your size. Note that US sizes are generally larger than European or Asian sizes. For example, a US ‘M’ is usually a European ‘L’.

On iDriveMerch, we aim to provide clothes that fit easily.

  XS S M L XL 2XL 3XL 4XL
Length (inches) 27 28 29 30 31 32 33 34
Width (inches) 16 ½ 18 20 22 24 26 28 30


FAQ 2: Is it safe to shop online? 

This is an important question and our priority at iDriveMerch.com is to ensure the privacy of our customers and safety of payment.

On iDriveMerch.com, we offer various ways of payment including PayPal & Credit Cards. We also protect our website with ‘Norton Secured’. When shopping online, make sure that the website has an SSL (secure sockets layer) encryption installed which is represented by an icon of a locked padlock.

TIP: Have one credit card for your online purchases. This helps you track your purchases and some banks also offer an ‘Internet Credit Card’ that has a capped amount.

FAQ 3: How can I save when shopping online? 

One of the benefits of shopping online is that you are able to find products at lower prices due to the economics of e-commerce.

We recommend you sign-up for our newsletter as we'll give you a heads-up of any sale we're having keeping you updated with new products, promotions and programs.

We also ask that you follow iDriveMerch on social media (Facebook & Instagram) as we inform you of savings, special offers and new designs. Not to mention we'd love to have you share images of your iDriveMerch purchases. Please don't forget to tag us of course.

FAQ 4: Where is iDrive Merch based?

Our office is located in Frisco, TX (just a short 15.2mi north of Dallas,TX) the state where everything is BIG and the people are quick to greet you with a "howdy partner!". (not really).

FAQ 5: Where are your products shipped from?

We ship from 2 warehouses here in the US. With our two shipping centers strategically placed across the country, we provide some of the fastest, most affordable delivery options in the industry.

FAQ 6: How can I pay for my order?

iDrive Merch currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

FAQ 7: How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

FAQ 8: Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated once your shipment arrives.

FAQ 9: Can I exchange my order?

If you’d like to make an exchange, simply wait for the arrival of your purchase and return the unused goods back to us using the instructions provided on the packing slip shipped inside your order and make a new purchase for the item or items you want through our site.

FAQ 10: How do I return my order?

Returns and exchanges are accepted for all items within 30 days of purchase. simply wait for the arrival of your purchase and return the unused goods back to us using the instructions provided on the packing slip shipped inside your order to initiate the returns process.

FAQ 11: How do I take care of XYZ fabric?

  • Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
  • Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
  • Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
  • Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
  • Denim: Denim should be washed with cold or warm water, inside out.  If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed.  Hang denim to dry and iron on high heat.
  • Flannel: Flannel can be washed in cold or warm water.  However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers.  For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
  • Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
  • Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
  • Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
  • Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
  • Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
  • Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).